FAQ
Frequently Asked Questions
1. Pricing & Fees
Are taxes and service fees included in the ticket price?
Ticket prices shown on our website reflect the base cost. Any applicable taxes and service fees are clearly displayed at checkout before you complete your order no hidden charges, ever.
Do prices change over time?
Yes. Because we work with a nationwide network of trusted ticket sellers, prices may vary based on demand and availability. This helps us offer you the best possible access to premium and hard-to-find tickets.
2. Payments & Booking
What payment methods are accepted?
When you buy tickets online through Great Buy Tickets, you can pay securely using major credit and debit cards, PayPal, or other approved digital payment methods.
How will I receive confirmation of my purchase?
After checkout, you’ll receive an instant email confirmation with your order details and secure instructions on how to access your tickets.
3. Delivery & Access
Will I get a physical ticket or an e-ticket?
Most of our events use secure e-tickets for instant and reliable delivery. For select events, physical tickets are available and will be noted during checkout.
How do I download or print my tickets?
You can easily download your e-tickets from the confirmation email and save them to your mobile device or print them for entry.
When will tickets be delivered?
Delivery depends on the event and ticket type. Most e-tickets are available immediately after purchase or as soon as the event organizer releases them. You’ll always receive timely updates from us.
4. Refunds & Exchanges
Are tickets refundable or transferable?
Because tickets are sourced from verified third-party sellers, all sales are typically final. However, some events allow transfers. If you need to transfer your ticket, contact us and we’ll guide you through the process.
What happens if the event is canceled or rescheduled?
If an event is canceled, you’ll receive a full refund. If it’s rescheduled, your tickets remain valid for the new date. Either way, we’ll keep you informed every step of the way.
How do I change my seat or date?
Seating or date changes are not possible after purchase.
5. Entry Requirements
What ID do I need to bring?
A valid photo ID matching the name on your order may be required at entry. Some venues have additional verification policies for security reasons.
Are children allowed?
Age requirements vary by event and venue. Please check the event page for specific age restrictions before purchasing.
Is there a dress code or seating policy?
Most venues do not have a strict dress code, but certain events may have specific requirements. Check your event details or contact the venue directly for guidance.
6. Special Requests
Can I request accessible seating?
Yes. We’re happy to assist with accessible or ADA seating requests. Please contact us before placing your order so we can ensure the best available options.
Can I bring food or drinks?
Each venue sets its own policy on outside food and beverages. Please refer to your ticket confirmation or the venue’s website for details.
Are there VIP or upgrade options?
Many events offer VIP packages, premium seating, or upgrades. Look for these options on the event page or reach out to us we’ll help you find the best experience available.
7. Security & Fraud
How do I know my ticket is valid?
Every ticket sold through Great Buy Tickets is verified and guaranteed to be 100% authentic. As a proud member of the National Association of Ticket Brokers (NATB), we uphold the highest standards of trust and reliability in the ticket industry.
Can I resell my ticket safely?
If you can’t attend an event, we can help guide you through a secure resale process to ensure your tickets are sold safely and legitimately.
Shop With Confidence
At Great Buy Tickets, we’ve been your trusted source for premium, authentic tickets for over 20 years. Whether you’re buying event tickets online for sports, concerts, or theater shows, you can count on secure transactions, verified delivery, and dedicated customer supportevery time.